Who we are
A leading Customer Service Partner
arvato is a leading international service provider of customer relationship management services and is one of five businesses owned by the Bertelsmann Group.
The Bertelsmann Group continues to develop leading positions worldwide in the core businesses of TV, books, magazines, media clubs and media services, with 16bn Euro turnover and 106,000 employees worldwide. In the UK Bertelsmann's creativity touches consumers with brands such as Channel 5, X Factor, Harry Potter, The Apprentice and Mens Health magazine.
arvato began life as a provider of customer relationship and supply chain management services to Bertelsmann businesses. Our success has enabled us to expanded our position as an international market leader, with 85% of our revenues now derived from outside the Group.
Our heritage and diverse business model allows us to draw upon a range of entrepreneurial and creative talent within our business, to develop customer relationship management services that differentiate our clients' business models in their marketplaces.
Although we are a global company with services delivered from 36 countries and employing 60,000 staff, we are locally focused in each country and operate under a decentralised business model. This means our UK management team is empowered to operate and manage its business in the best way for our UK clients and their customers.
arvato engages with millions of customers in the UK on a daily basis, for leading UK and International brands. The scope of services and tenure of our client relationships – an average of nine years, are testament to the client focus, quality and flexibility of the services we provide.